Refund Policy

1. 30-Day Money-Back Guarantee

Every new Cable And Internet subscriber is covered by our 30-Day Money-Back Guarantee. If you are not satisfied with your service for any reason during the first 30 calendar days following your activation or installation date, you may cancel and receive a full refund of your first month's service charge.

How to Request a Guarantee Refund

• Call +1 (888) 776-6601 within 30 days of your installation or activation date
• Our team will process your cancellation and initiate the refund
• Schedule equipment pickup or mail return using our prepaid label
• Refund is issued within 5–7 business days of confirmed equipment return

This guarantee applies to first-time Cable And Internet subscribers only and may not be combined with other promotional offers. One-time installation fees, if separately assessed, are excluded from this guarantee. Government-mandated taxes collected during the first month are non-refundable as they have already been remitted to the applicable agencies.

2. Standard Cancellation Policy

Cable And Internet does not require a contract. You can cancel at any time without a termination fee. Here is how the process works:

Cancellation Process

• Call +1 (888) 776-6601 to initiate cancellation — our team will confirm your account and process the request
• Service continues through the end of your current paid billing period — you won't be cut off immediately
• No charges are applied for any billing period after your cancellation confirmation date
• Account access and billing stop at the end of the current period

Prorated Refunds

Cable And Internet does not issue prorated refunds for unused days in your current billing cycle for standard cancellations. You have paid for the period in advance and service remains active through that period. If your account holds a credit balance at the time of cancellation — for example, due to an overpayment or applied credit — that balance will be refunded within 10 business days.

3. Service Outage Credits

When a service outage lasting more than 24 consecutive hours is confirmed as caused by a failure within Cable And Internet's network — not your in-home equipment, personal wiring, or an event outside our control — you are entitled to request a prorated service credit for the duration of the confirmed outage.

How to Request an Outage Credit

• Report the outage by calling +1 (888) 776-6601 — this timestamps your report in our system
• Once service is restored, request a credit on that same call or within 30 days of service restoration
• Our network operations team verifies the outage duration against our monitoring records
• Approved credits are applied to your next monthly bill as a line-item reduction

Credit calculation: your daily service rate (monthly charge ÷ 30) multiplied by the number of full days of confirmed outage. Outage credits are not issued as cash refunds — they are applied as account credits only.

4. Equipment Returns

All Cable And Internet-provided equipment must be returned within 14 days of your service end date. Equipment includes: wireless router, cable box, remote control(s), and all original power adapters and cables.

Return Methods

• Technician pickup: Schedule at no charge by calling +1 (888) 776-6601
• Mail return: We provide a prepaid shipping label — box the equipment, attach the label, and drop it at any carrier location
• Drop-off: Visit our Phoenix office during business hours (Mon–Fri 8am–6pm MST)

Equipment Condition and Fees

• Equipment returned in working condition with normal use wear — no charge
• Equipment with physical damage beyond normal wear — replacement cost billed: Router $160, Cable Box $130, Remote $28
• Equipment not returned within 14 days — replacement cost billed and collectible via payment method on file
• Equipment damaged by fire, flood, or theft — contact us; we assess each case individually

5. Billing Dispute Process

If a charge appears on your bill that you believe is incorrect, you have 60 days from the statement date to dispute it. After 60 days, charges are considered accepted.

• Call +1 (888) 776-6601 and ask for billing support — have your statement and account number ready
• We open a case and investigate against our billing records
• Resolution is provided within 5 business days
• Verified errors are corrected as a credit on your next bill or, for larger amounts, as a direct refund

6. Non-Refundable Items

• Federal, state, and local taxes that have been collected and remitted to regulatory bodies
• Legitimate late fees on genuinely past-due balances
• Service restoration fees following disconnection for non-payment
• Pay-per-view or premium on-demand content that has been viewed
• Installation fees for custom or non-standard wiring work beyond the standard service install

7. Refund Processing Timelines

• Credit card refunds: 5–7 business days after approval (issuer processing time varies)
• Bank transfer (ACH) refunds: 7–10 business days after approval
• Check refunds (no active payment method on file): mailed within 15 business days

8. Contact Us for Refunds

All refund requests must be initiated by phone for identity verification purposes. We do not process refund requests via email alone.

• 📞 +1 (888) 776-6601 — available 24/7
• 📍 Walk-in: 500 Innovation Blvd, Suite 200, Phoenix, AZ 85004 (Mon–Fri 8am–6pm MST)