Broadband Built for How You Actually Use the Internet

Correct — there is no minimum term, no early termination fee, and no penalty for canceling. Service is billed month to month and you can stop at any time with a simple phone call. We operate this way because we believe our service should speak for itself, not paperwork.

Your service fee covers your internet (and TV/phone if you have a bundle), your equipment (mesh router + cable box), all standard features including parental controls and security monitoring, and 24/7 support access. The only additions are government-required taxes and a small regulatory recovery fee that we're required to pass through — we list both on every bill, clearly.

Professional installation typically takes 90 minutes to 2.5 hours depending on your home's wiring situation. We call 30 minutes before arrival, and we won't leave until your connection is verified in every room. Self-install kits are available for internet-only customers and most people complete setup in under 20 minutes.

No. We do not engage in any form of speed throttling based on time of day or usage volume. We over-provision our network capacity by a minimum of 35% specifically to ensure peak-hour performance remains consistent. Our published monthly speed test data backs this up.

Call us at +1 (888) 787-8894 — we're staffed 24 hours a day including weekends and holidays. Most issues are diagnosed and resolved remotely. For physical line problems, we dispatch a truck the same day for outages reported before 2pm local time, and first thing the next morning otherwise. Extended outages qualify for a prorated credit.

Yes, anytime. Adding cable TV to an existing internet plan takes one phone call. Depending on your home setup, we may need to schedule a brief technician visit to install a cable box, or we can activate service on your existing hardware. Channel changes and tier upgrades are handled remotely with no downtime.